Hey there. I am a regular customer at Hooked. Usually, the service is stellar and the food excellent but I am a little disappointed with the food I received today. Firstly, when I arrived the food was not ready for pick up. Despite me ordering the food about 15 to 20 mins in advance. The gentleman who was at the restaurant was really apologetic about it and he told me that my food would be prepared immediately. I proceeded to sit by the corner to wait for the food. After about 5 mins, I made why to the counter when I saw that the lady was finishing an order. I was a little upset that the food was not meant for me but for a walk in customer who arrived after me arriving at the store. She then told me that my food was ready and proceeded to take another package out of the fridge which turned out not to be my order. I was visibly upset and proceeded to continue waiting for the food. She prepared the food item and passed it to me. When I got home I realized that the portion prepared was smaller than what I usually got on a regular basis. Admittedly, the service and quality of food provided today did not meet the high expectations I had of this place. Please do provide my feedback to the restaurant. Thanks!

Great food and service always!

Excellent food as usual! Love that it’s now being delivered! :)

Good poke but competition in Vancouver for poke is tight so to get 4 or 5 start it needs to be amazing!

Rice was bit on the cold side but otherwise very good!

Delicious as always

My favourite place!! Always fresh!