Who we are
General
Foodora Inc, 579 Richmond St W, Suite 200,Toronto, ON M5V1Y6 (hereinafter referred to as "Foodora", “we”, “our”) is pleased about your visit to the website and / or our mobile app, as well
as your interest in the company and its offers (collectively “website(s)”). We take the protection
of your private data seriously and we want you to feel comfortable visiting and using our
websites.
Below we inform you about what data we store about you when using our website and how this
data is used. If our website contains links that lead you to the website of another provider, our
privacy policy is not applicable to the redirected website.
By accepting the following privacy policy you agree on the collection, use, disclosure and other
processing of your personal data by Foodora under consideration of applicable privacy laws.
We encourage you to carefully read this note. If you have questions or comments about this
Privacy Policy or about Foodora’s data practices, you can contact our data protection officer at
[email protected]
Your Rights
You have certain rights when it comes to the personal data we have stored about you.
You have the following rights:
If you would like to exercise your rights as a data subject, please do not hesitate to contact us at [email protected]
When, why and how we collect your data
We have to collect, process, store and sometimes even share different personal data in order to be able to offer you our services and provide services. Below you can see which of your data we need for which purposes and under which circumstances we share your data with others. Personal data is any information from which we can directly or indirectly identify you, such as first and last name, address, phone number, date of birth (optional), location data or e-mail address.
Since we want to give you a good overview of the details, we use the table form. We think this will enable us to provide you with the information in a transparent, understandable and easily accessible form in a clear and simple language.
Below we would like to show you which of your data we collect. Since there are different types of data, we have grouped them into data categories as we believe that the information is so more understandable.
Personal data we collect when visiting our website
When you open our website or download our App to get inspiration for your next order but do not register or order as a guest we collect the following personal data:
| Categories of data | Explanation |
|---|---|
| Device information | Device-ID, operating system and corresponding version or other device identifiers |
| Connection data | Time, date and duration of website use, origin, corresponding IP address and other protocol data |
This information is collected to show you the visited website. We also limit ourselves to what is absolutely necessary to ensure that we comply with a principle of data processing, namely data minimisation.
Personal data we collect when visiting our website and registering
As you could see above, we follow the minimum principle. The less information, the better. All data collected is strictly bound to clearly defined purposes. If you not only visit the website but also want to log in to see for example your old orders, we collect the following personal data:
| Categories of data | Explanation |
|---|---|
| Access data | Username, User-ID, Password |
| Device information | Device-ID, operating system and corresponding version or other device identifiers |
| Connection data | Time, date and duration of website use, origin, corresponding IP address and other protocol data |
| Communication data | Comments, ratings or feedback, communication data (e.g. e-mail communication) |
| Other information | TData that you provide us voluntarily while using the website, app or related activities, but also from other sources such as social media or other (public) databases (e.g. User-ID of other platforms) |
If you provide us with personal data of another person, you must obtain that person's prior consent. In this case, you must inform these persons about how we process personal data in accordance with our privacy policy.
Personal data we collect when visiting our website, registering and ordering
To take advantage of all the benefits we offer, you can also log in and place your order. As you can imagine, more data will be collected according to the information you provide. The fields required for order processing are marked as mandatory. Without this information we cannot process your orders. All other information not shown as mandatory fields is optional. If you voluntarily provide us with this information, you will help us improve our service to you. However, omitting this information has no detrimental effect on you. The extent depends on the information you provide. But the basic information is as follows:
| Categories of data | Explanation |
|---|---|
| Access data | Username, User-ID, Password |
| Account information (necessary for delivery services) | First name, last name, company (optional), address, phone number and/or e-mail address |
| Communication data | Comments, ratings or feedback, communication data (e.g. e-mail communication) |
| Connection data | Time, date and duration of website use, origin, corresponding IP address and other protocol data |
| Device information | Device-ID, operating system and corresponding version or other device identifiers |
| Order information | Order history |
| Order information | Data that you provide us voluntarily while using the website, app or related activities |
| Other information | TData that you provide us voluntarily while using the website, app or related activities, but also from other sources such as social media or other (public) databases (e.g. User-ID of other platforms) |
What the defined purposes are
As we have already informed you above, we only collect your personal data when it is necessary and the purpose is lawful and previously defined. Below we would like to give you more information for the purposes and legal basis:
| What the purpose is | Explanation |
|---|---|
| Customer support | When you contact our Customer Service to obtain information or to submit an issue, we store the information you provide to us. For example, the reason for contacting us, which order you did not like or on which delivery something was missing. Depending on the reason of the contact, the personal data may vary. As we want to improve our service for you, we store the communication in your account. This way we can answer your questions faster and in a more satisfactory manner. This information is required to fulfil our order contractual obligations and to deliver the food to you as well to give you the best takeaway experience.
Categories of personal data:
|
| Ordering and delivery process | After you have placed your order, some processes are running in the background. We assign your order to your account depending on whether you are a registered customer or a guest. We send your order to the respective restaurant and check whether the order has been delivered to you. This allows us to deliver your order and to notify our partner restaurants that need your data.
Categories of personal data:
|
| Security and protection | We want to offer you and all our customers the best service. Unfortunately, not every visitor to our website is as friendly as you. For this reason, in order to protect our services, we must collect personal data that helps us identify potential attackers and thereby avert risks. We also save that we have informed you about the privacy policy. To this end, we note in your account that you have received the corresponding information and that the privacy policy has been made available to you. This helps us protect your data appropriately and protect our company.
Categories of personal data:
|
| What the purpose is | Explanation |
|---|---|
| E-Mail Marketing and Advertising | We will email you offers, coupons, discounts and promotions, conduct opinion polls and surveys to improve our service. You can opt-out promotional and advertising emails by clicking the unsubscribe function in any e-mail. You can also opt-out sending a request to the following e-mail address: 495 King Street W, Suite 200, Toronto, Ontario M5V1K4. Of course, you can also contact our data protection officer directly at [email protected] for further information on this question.
Please note that if you opt-out, we may still e-mail or otherwise contact you as part of our business relationship with you, or as permitted by law. |
| Measurement Data | In order to improve our services we will collect different measurement data, which we cannot assign to you or to a profile. This helps us to optimize our advertisements. |
| Merger & acquisition, change of ownership | We would also like to inform you that in the event of a merger with or acquisition by another company, we will disclose information to that company. Of course, we will require the company to comply with the legal data protection regulations. |
| Other information | If you voluntarily decide to share information with us that goes beyond the mandatory information, we are of course happy. In this way, we can continue to improve our service. This is data that you provide voluntarily when you use our website, our apps, but also information from other sources such as social media or other (public) databases (e.g. User-ID of other platforms). |
| Quality Assessment | DTo offer you continuously better services, we regularly evaluate the success or potential causes of unsuccessful marketing measures. For this we analyze for example whether our newsletters are opened and the contents are also clicked. |
When we delete your data
We generally delete your data after the identified purpose has been fulfilled. The exact deletion rules are defined in our regional deletion concepts. Different deletion rules apply depending on the purpose of the processing. At your request, we will delete your personal data, subject to data retention and legal requirements. If your account is inactive for two years, we will also delete your account. Before this happens, you will receive a separate notification from us to the e-mail address registered in your user account.
In addition to the deletion rules defined by us, there are other legal retention periods which we must also observe. For example, tax data must be kept for a period of between six and ten years or even longer in some cases. These special retention periods vary according to local legal requirements.
Therefore, despite your request for deletion of your data, we may still have to store some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing.
Who we share your data with
In the following section, we would like to inform you to whom and under which conditions we will transfer your data. Furthermore, we would also like to be transparent with regard to the countries to which we transfer your data.
Which third parties have access to personal data
We never give your data to unauthorized third parties. However, as part of our work we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proofs.
In the following, we would like to inform you in a transparent and understandable way about all our data recipients with the respective reasons:
| Data recipient | Reason |
|---|---|
| External service provider | As we have already indicated to you above, we do not only communicate within our group members but also to external service providers. They support our business operations in evaluating and optimizing our marketing campaigns, but also in providing personalized advertising, providing IT solutions and infrastructure or the security of our business operations, such as identifying and resolving malfunctions. |
| Members of the Delivery Hero SE Group | Foodora Inc. is part of the Delivery Hero SE Group of companies, with headquarter in Germany. Within a group it is sometimes necessary to use resources effectively. In this context, we support each other within our Group in optimizing our processes. Since even the knowledge of personal data represents data processing, we would like to inform you fairly that selected employees of other group members may also have limited access to customer data.
In addition, we provide joint content and services. This includes, for example, the technical support of systems.
You will not receive unrequested newsletters or other marketing information from other members of the group. |
| Prosecuting authorities and legal proceedings | Unfortunately, it can happen that a few of our customers and service providers do not behave fairly and want to harm us. In these cases we are not only obliged to hand over personal data due to legal obligations, it is of course also in our interest to prevent damage and to enforce our claims and to reject unjustified claims. |
Where your data may be stored or transferred
Your data may be stored inside and outside Canada. We store and process data mainly within the European Union (EU) and the European Economic Area (EEA). However, some of our service providers mentioned above are based outside the EU and the EEA, such as the United States and Israel. As a result, your data may be subject to the laws of that jurisdiction.
Information about our cookies and targeted advertising Definition of cookies and what cookies we use
Definition of cookies and what cookies we use
In order to make the visit of our website/app attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our website/app.
What categories of cookies do exist?
Strictly necessary cookies are needed so that you can move around a website/app and use its features. Without these cookies, functionality cannot be guaranteed, such as actions taken during a visit (e.g. text entry), even when navigating between pages on the site.
Functionality cookies allow a website/app to save information already provided (such as user name, language selection, or the location you are in) and improve the user's ability to offer personal features. These cookies collect anonymised information and cannot track your movements on other websites.
Performance cookies collect information about the use of a website/app - for example, which pages a visitor visits most often and whether he receives error messages from a page. These cookies do not store information that allows identification of the user. The collected information is aggregated and anonymous. These cookies are used exclusively to improve the performance of a website/app and thus the user experience.
Cookies for marketing purposes are used to play more targeted advertising relevant to the user and adapted to his interests. They are also used to limit the frequency of an ad and measure the effectiveness of advertising campaigns. They register whether you have visited a website/app or not. This information may be shared with third parties (e.g. Advertisers). To improve targeting and advertising cookies are often linked to third party site functionalities.
Objection to the use of cookies
If you do not want Foodora to collect and analyse information about your visit, you can object to this at any time for the future (opt-out). If you want to object, please contact us under the contact information mentioned above.
For technical implementation of this contradiction, an opt-out cookie will be set in your browser. This cookie is solely for the purpose of mapping your opposition. Please note that for technical reasons an opt-out cookie can only be used for the browser from which it was set. If you delete cookies or use a different browser or device, you will need to re-opt-out.
Cookies and advertising tools we use from third parties
Google AdWords
As an AdWords customer, we use Google conversion tracking. This is an analysis service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). If you access our website via a Google ad, Google Adwords will set a cookie on your device ("conversion cookie" - performance cookie). This cookie will expire after 30 days. It is not for personal identification. If the cookie has not expired when visiting certain pages, we and Google can recognize that someone clicked on the ad and was redirected to our site. Each advertiser receives a different cookie. Therefore Cookies cannot be tracked through the websites of advertisers. The information gathered through the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Advertisers will see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive any information that could personally identify users. If you do not want to participate in the tracking process, you can also opt-out of setting a cookie - for example, through your browser setting, which generally disables automatic cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "googleadservices.com".
Google Analytics
We work with Google Analytics. This is a web analysis service of Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; “Google”). The information generated by the Google Analytics cookie about your use of our website is usually transmitted to and stored by Google on a server in the USA. Google will use this information on our behalf to evaluate your use of the website to compile reports on website activity and to provide us with other services related to website usage and internet usage. The IP address provided to Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting in your browser software; however, we point out that in this case you may not be able to use all functions of this website to the full extent.
You may also prevent Google from collecting and processing the data generated by the cookie and related to your use of the website (including your IP address) by installing the browser plug-in available at the following link :http://tools.google.com/dlpage/gaoptout?hl=en .
Bing ads
We use conversion tracking from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA; Microsoft). When you reach our website through a Bing ad, Microsoft Bing Ads sets a cookie on your device. This will allow Microsoft Bing and us to recognize that someone clicked on an ad and was redirected to our website. We only see the total number of users who clicked on a Bing ad and were redirected. Personal information about the identity of the user will not be provided. If you do not want to participate in the tracking process, you can also refuse the required setting of a cookie - for example via your browser setting, which generally deactivates the automatic setting of cookies.
Criteo und Mediaplex
Our websites may use the technologies of the providers Criteo SA (32 Rue Blanche, 75009 Paris, France; “Criteo”) and Conversant Inc. (30699 Russell Ranch Road #250, Westlake Village, CA 91362, USA; “Conversant”) that collect and store information about the surfing behavior of the website visitors for marketing purposes in anonymized form. This data is stored on your computer using so-called "cookie" text files. Using algorithms, Criteo and Conversant analyse the surfing behavior and can then display targeted product recommendations as personalized advertising banners on other websites (so-called publishers). In no case can this data be used to personally identify the visitor to this website.
The collected data will only be used to improve the offer. There is no other use or disclosure to third parties. You can opt-out of the completely anonymous analysis of your surfing behavior by following this link for Criteo http://www.criteo.com/privacy/ for hosting and for Conversant at http://www.conversantmedia.com/opt-out click.
For more information about Criteo technology, see the Criteo Privacy Policy (http://www.criteo.com/en-GB/ privacy policy) and Conversant at http://www.conversantmedia.com/mediaplex/ Facebook retargeting
We use Custom Audiences Retargeting Tool of Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA; “Facebook”) to promote interest-based advertisements to you and to measure how users interact with those advertisements. We may do this using web tracking tools or by converting the email address, phone number or other contact information you have provided to us into a unique value that Facebook may compare to a unique value created from information you provided to those platforms. Also, some of this data will be used to help identify other individuals with similar demographics who may also enjoy seeing our ads. The data remains anonymous.
To learn more or to object to the use of Facebook Website Custom Audiences at https://www.facebook.com/ads/website_custom_audiences/. Also, you can opt-out by adjusting your social advertising settings or use the opt-out features in the advertisement, or contact us using the contact details provided.
Hotjar
This website uses the web analysis service of Hotjar Ltd. (St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta; “Hotjar”). It randomly records selected communications between the individual visitors and the website anonymously. In this way, a protocol is created, which, for example, contains movements of the cursor and the clicks triggered on the website. The aim of the protocol is to identify ways to improve the respective website. In order to ensure the exclusion of a direct personal relevance, there is an anonymous storage and processing of the IP addresses used. In addition, there is a statistical analysis of the data on the operating system, browser, incoming and outgoing links, geographical origin and resolution and type of device.
If you do not want a recording, you can disable it by enabling a DoNotTrack header in your browser. See https://www.hotjar.com/opt-out for more information.
The ADEX
We use the services of The ADEX GmbH ((Torstraße 19, 10119 Berlin, Germany; “ADEX”). ADEX offers so-called "targeting" technologies, in which ADEX evaluates certain user behavior on the websites in order to optimize advertising for the user on the basis of individual usage interests. Cookies, web beacons or similar technologies are used. The collected usage data are stored under a pseudonym. This pseudonym is associated with information about user activity on our websites, services, applications and tools (e.g., clicked banner ads, visited subpages, queries made, etc.). A personal identifier of the user is excluded. The IP address of your device transmitted for technical reasons is completely anonymised and not used for the controlled display of advertising. For more information about privacy at ADEX, please visit: http://www.theadex.com/company/privacy/ . Insofar as the user no longer receives usage-based advertisements and wishes to prevent the further collection of usage data, he may use the following opt-out link: (http://www.criteo.com/en-GB/ privacy policy) and Conversant at http://de.theadex.com/company/consumer-opt-out/.
Updates and changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice such as email notification.
Final advice
The protection of your personal data is very important to us. We will take appropriate technical and organizational measures to protect your data. But please remember that You are the owner of your data. The less information you provide, the more control you have. For example, if you want to surf anonymously and do not want your surfing behavior to be analyzed independently of us and our service providers, you should make the appropriate settings in your browser. As long as you do not make the settings, many providers will collect the information you provide. Only in rare cases a personal reference can be created, nevertheless you could surf for example in "Incognito mode" with Google Chrome or in "Private mode" with Firefox.
Questions and how to contact us
If you have any questions or concerns regarding our Privacy Policy or otherwise need to contact us, you can reach us by:
Email: [email protected]liveryhero.com
Mail: 495 King Street W, Suite 200, Toronto, Ontario, M5V 1K4